We'd Love to Hear from You
Whether you have a question about your order, need help choosing the right crystal, or simply want to share how your Lumée piece has been part of your journey — we’re here, and we read every message.
✦ Typically responds within 24 hours ✦
✦ Email
hello@lumee.com
✦ Response Time
Within 24 hours
Monday – Friday
Monday – Friday
✦ Follow Our Journey
@lumee.jewelry
Quick Answers
Where do you ship?
We ship worldwide. Free shipping on all orders.
How do I track my order?
A tracking link will be emailed to you within 48 hours of dispatch.
What is your return policy?
30-day returns on all unworn items. We want you to love what you wear.
Are your crystals genuine?
Always. Every Lumée piece is crafted from 100% natural gemstones. No glass, no synthetics.
“Every question you ask helps us serve you better.
Every story you share makes Lumée what it is.”
Every story you share makes Lumée what it is.”